Cancellation Process

Cancellations by Loyal Tails India

• Loyal Tails has a right to cancel or refuse the order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by You

• In case of requests for order cancellations, Loyal Tails reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount within 15-20 working days. We will not be able to cancel orders that have already been processed. Loyal Tails has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Loyal Tails and accept the decision regarding the cancellation.