Your questions, answered

Yes — joining the community, asking the AI companion, keeping your pet's health records, and browsing everything is completely free for pet parents. It always will be.

No. LoyalTails works right in your browser on any phone or computer. Just visit loyaltails.in and sign in — nothing to install.

Click "Join the Community," sign in with your Google account or email, agree to our community guidelines, and you're in. It takes under a minute.

Post questions in twelve focused spaces (puppy care, health, grooming, separation anxiety, a dedicated cat community, and more), reply to others, meet pet parents near you, and message them directly.

Yes — you can send a direct message to any member from their profile or the members panel. For your safety, never share your exact home address in chat.

Every member agrees to our community guidelines at sign-up. You can report any post or conversation, and our team reviews reports and removes anything that breaks the rules.

It's an AI assistant, available on every page, that answers your pet-parenting questions — training, grooming, feeding, vaccination timing, and general wellness — in a warm, practical way, any time of day.

No — and it won't try to. For anything that sounds like a medical concern or emergency, the Companion will always point you to a vet. It's for guidance and peace of mind, not diagnosis.

It's your pet's private health hub. Keep a profile for each of your pets, log vaccinations and deworming, add health notes, and get a reminder when something's due — all in one place, visible only to you.

Yes. You can add as many pets as you have, each with their own profile and records. Switch between them with a tap.

Completely. Your pet's health records are visible only to you and are never shared with other members.

Yes. Every vet, trainer, groomer, and service provider is personally reviewed before being listed. We don't take shortcuts when it comes to your pet's safety.

Yes. Visit our Pet Care Partners page to apply as a vet, trainer, groomer, or brand. Applications are reviewed by our team before going live.

The store showcases the product categories our community asks about most. We're onboarding trusted brand partners now — once a brand joins, you'll be able to buy directly from them.